How to reset zappi

Harrison Clayton July 24, 2021 4

If you are experiencing issues with your zappi device or if it is not functioning properly, you may need to perform a reset. Resetting the zappi will restore it to its factory settings and clear any previous configurations or settings. This can be useful if you are having trouble connecting to your Wi-Fi network, if the device is not charging correctly, or if you are experiencing other technical difficulties.

To reset your zappi, start by locating the reset button on the device. This button is typically small and recessed, so you may need to use a paperclip or similar tool to access it. Press and hold the reset button for about 10 seconds, or until you see the device’s lights flash and hear a beep sound. This indicates that the reset process has started.

After you release the reset button, the zappi will begin restarting. It may take a few moments for the device to fully reboot and reset. Once the reboot process is complete, the zappi will have been reset to its factory settings. You will need to set up the device again, including connecting it to your Wi-Fi network and configuring any other settings or preferences that you require.

How to Reset Zappi

If you are experiencing issues with your Zappi electric vehicle charger, you may need to reset it to factory settings. Resetting the Zappi will erase any custom settings and return the charger to its default state.

Here is a step-by-step guide on how to reset Zappi:

Turn off the power supply to the Zappi by switching off the circuit breaker or unplugging it from the power outlet.
Wait for at least 10 seconds to ensure that the Zappi completely powers down.
Press and hold the power button on the front panel of the Zappi.
While continuing to hold the power button, turn on the power supply to the Zappi.
Keep holding the power button until the LEDs on the front panel start to flash rapidly.
Release the power button.
Wait for the Zappi to finish resetting. This may take a few minutes.
Once the reset process is complete, the Zappi will restart and the LEDs will return to their normal state.
You can now set up the Zappi again according to your preferences.

Please note: Resetting the Zappi will erase all custom settings, including charging schedules and power limits. Make sure to take note of any important settings or configurations before proceeding with the reset.

If you are still experiencing issues with your Zappi after resetting it, it may be necessary to contact the manufacturer or consult the user manual for further troubleshooting steps.

Step-by-Step Guide

Step 1: Locate the reset button on your zappi. It is usually a small, recessed button that may require a pen or paperclip to press.

Step 2: Ensure the zappi is plugged into a power source and turned on.

Step 3: Press and hold the reset button for approximately 10 seconds.

Step 4: Release the reset button and wait for the zappi to reboot. This may take a few minutes.

Step 5: Once the zappi has finished rebooting, it will be reset to its default settings.

Step 6: You can now set up your zappi again according to your preferences.

Note: Resetting your zappi will erase all custom settings and restore it to the factory default settings.

Common Issues

If you are experiencing any issues with your zappi device, here are some commonly encountered problems and their solutions:

No Power:

If your zappi device is not turning on or has no power, check if it is correctly plugged into a functioning power outlet. Make sure the outlet is not overloaded with other devices. If the issue persists, try resetting the zappi device.
Connection Problems:

If your zappi device is not connecting to your Wi-Fi network or to the myenergi app, check if your internet connection is stable. Restart your router and ensure that you are entering the correct Wi-Fi settings. If the issue persists, reset the zappi device by following the instructions in the user manual.
Error Codes:

If your zappi device displays an error code, consult the user manual or contact the myenergi support team for assistance. Each error code indicates a specific issue that requires troubleshooting or technical support.
Charging Problems:

If your electric vehicle (EV) is not charging properly with the zappi device, check if the EV is compatible with zappi and if the cable connections are secure. Verify that you have selected the correct charging mode and adjust the settings if necessary. If the problem persists, consult the zappi user manual or contact myenergi support.