How to cancel zwift
So you’ve been using Zwift for a while now, but maybe it’s time to take a break or try something different. Whatever the reason may be, canceling your Zwift subscription is a straightforward process that can be done in just a few steps. In this guide, we’ll walk you through the process of canceling your Zwift subscription, so you can move on to your next adventure.
Before we dive in, it’s worth noting that canceling your Zwift subscription means you’ll no longer have access to the platform’s features and content. You won’t be able to participate in races or group rides, create or join events, or explore the virtual worlds that Zwift offers. However, your ride data and achievements will still be saved, and you can reactivate your subscription at any time.
To cancel your Zwift subscription, you need to log in to your Zwift account on the Zwift website. Once you’re logged in, navigate to the “My Account” section. Within this section, you’ll find the option to manage your membership. Click on it, and you’ll be taken to the membership page, where you’ll see the details of your subscription.
On the membership page, you’ll find the option to cancel your subscription. Click on the “Cancel Subscription” button, and you’ll be prompted to confirm your cancellation. Once you’ve confirmed, your Zwift subscription will be canceled, and you won’t be charged any further. Your account will remain active until the end of your billing cycle, at which point you’ll no longer have access to Zwift.
After canceling your subscription, you might be tempted to delete your Zwift account entirely. While it’s possible to delete your Zwift account, keep in mind that doing so will result in the permanent loss of all your ride data, achievements, and settings. If you’d like to keep this data, it’s best to deactivate your account instead. Deactivating your account will remove your personal information from Zwift, but your data will still be stored in case you decide to reactivate your account in the future.
And that’s all there is to canceling your Zwift subscription! As simple as that, you can put your Zwift journey on hold and explore other options. Just remember, you can always come back and continue your virtual rides whenever you’re ready. Happy adventuring!
Step-by-step guide to cancel Zwift
If you’ve decided to end your Zwift subscription, you can easily cancel it by following these simple steps:
Step 1: Access your account settings
Go to the Zwift website and log in to your account using your username and password. Once logged in, navigate to the “Account” tab.
Step 2: Cancel subscription
Under the “Account” tab, click on “Membership” to access your subscription details. Scroll down to the “Subscription” section and locate the “Cancel Subscription” button. Click on it to begin the cancellation process.
Step 3: Confirmation
A pop-up window will appear asking you to confirm the cancellation. Read the information carefully and ensure that you understand the implications of cancelling your subscription. If you still want to proceed, click on the “Confirm Cancellation” button.
Step 4: Verify cancellation
After confirming the cancellation, a verification message will be displayed indicating that your subscription has been successfully cancelled. You will no longer be billed, and your account will revert to the Zwift free plan at the end of your subscription period.
Step 5: Finish up
Take a moment to review any additional information provided and make note of the date your subscription will end. If you have any questions or encounter any issues during the cancellation process, we recommend reaching out to Zwift support for assistance.
| Action | Description |
|---|---|
| Access | Login to your Zwift account and go to the “Account” tab. |
| Cancel Subscription | Under the “Membership” section, click on “Cancel Subscription”. |
| Confirmation | Review and confirm your cancellation. |
| Verify | Verify the cancellation and note the end date of your subscription. |
| Finish | Take note of any additional information and contact support if needed. |
Account Cancellation Process
If you have decided to cancel your Zwift account, please follow these steps:
Step 1: Access the Zwift website
Open your internet browser and go to www.zwift.com.
Step 2: Log in to your account
Enter your email and password to log in to your Zwift account.
Step 3: Navigate to account settings
Once logged in, click on your profile picture in the top right corner of the screen. In the dropdown menu, select “Settings”.
Step 4: Select cancellation option
In the account settings menu, scroll down until you find the “Membership” section. Click on “View/Edit Membership” to access the cancellation options.
Step 5: Confirm cancellation
Review the details of the membership cancellation and click on the “Cancel Membership” button to proceed.
Step 6: Follow additional prompts
Depending on your membership type and payment method, you may be prompted to provide additional information or confirm the cancellation process. Follow the instructions provided on the screen.
Note: Cancelling your Zwift account is permanent and you will lose access to all benefits and features immediately.
Disabling Automatic Renewal
If you want to cancel your Zwift subscription and avoid automatic renewal, you can follow these steps:
Step 1: Open Zwift App
Open the Zwift app on your device and log in with your credentials.
Step 2: Navigate to Settings
Click on the menu icon found in the upper left corner of the screen. From the options presented, select “Settings”.
Step 3: Access the Subscription Management
Scroll down the Settings menu until you find “Subscriptions” and click on it. This will take you to the subscription management page.
Step 4: Disable Automatic Renewal
In the Subscription Management page, locate the “Enable automatic renewal” option. Toggle the switch to disable it. A pop-up confirmation message will appear; click “Okay” to proceed.
Note: After disabling automatic renewal, your subscription will remain active until the end of the current billing period, at which point you will no longer be billed.
If you change your mind and want to reactivate automatic renewal, simply follow the same steps but toggle the switch to enable it instead.
Remember to cancel your subscription within the appropriate cancelation timeline to avoid being charged for the next billing period.
Contacting Zwift Support
If you need to cancel your Zwift subscription or have any other inquiries, you can contact Zwift Support for assistance. There are a few different ways you can get in touch with them:
1. Email Support
You can email Zwift Support at [email protected]. Simply provide a detailed explanation of your issue or question, along with any relevant information, and the support team will get back to you as soon as possible.
2. Submitting a Support Ticket
Alternatively, you can submit a support ticket through the Zwift Support website. This allows you to create a case and track its progress. To submit a support ticket, visit the Zwift Support webpage and click on the “Submit a Request” button. Fill out the required information and describe your issue or question thoroughly. Once submitted, you will be assigned a unique ticket number, which you can use for reference if you need to follow up on your case.
Whichever method you choose, be sure to provide as much information as possible, including your account details, a description of the problem, and any relevant screenshots or error messages. This will help Zwift Support provide you with a prompt and accurate resolution to your issue.
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