How to cancel just eat order
Ordering food online has become incredibly convenient and popular, especially with the presence of platforms like Just Eat. However, there may be times when you need to cancel an order due to unforeseen circumstances or a change in plans. The process of cancelling an order on Just Eat might differ slightly depending on the restaurant you ordered from, but the following steps will guide you through the general procedure.
Contact the Restaurant
The first step in cancelling an order on Just Eat is to contact the restaurant directly. Look for the restaurant’s contact information on Just Eat’s website or app, and give them a call. It is essential to reach out to the restaurant as soon as possible to avoid your order being prepared or dispatched.
Explain the Situation
When you speak to the restaurant, be polite and explain the situation clearly. Let them know that you need to cancel your order and state your reasons if necessary. They will appreciate your clarity and understanding. Keep in mind that each restaurant may have its own cancellation policies, so be prepared to follow any specific instructions they provide you.
Note: If you’re not able to contact the restaurant or receive a satisfactory response, you can also try to reach out to Just Eat’s customer service. They may be able to assist you in cancelling your order.
By following these simple steps, you will be able to effectively cancel your Just Eat order. Remember to act promptly and respectfully while communicating with the restaurant or Just Eat’s customer service. Being patient and understanding can go a long way in resolving any issues that may arise during the cancellation process.
Steps to Cancel Just Eat Order:
Step 1: Log in to your Just Eat account
Visit the Just Eat website and log in to your account using your registered email address and password.
Step 2: Go to your order history
Once logged in, navigate to your account settings or profile page and find the section labeled “Order History” or “My Orders”.
Step 3: Find the order you wish to cancel
In the order history section, locate the specific order you want to cancel. You can typically sort your orders by date or search for a specific order using the provided filters or search bar.
| Order Number | Restaurant | Date | Total Amount |
|---|---|---|---|
| 12345678 | Pizza Planet | 2022-01-01 | $25.00 |
Step 4: Click on the order
Click on the specific order that you wish to cancel to view the order details and options.
Step 5: Cancel the order
In the order details page, look for an option to cancel or modify the order. Click on this option to proceed with the cancellation process.
Step 6: Confirm the cancellation
Follow the prompts to confirm the cancellation of your Just Eat order. You may be asked to provide a reason for cancellation, so select the appropriate option from the available choices.
Step 7: Receive cancellation confirmation
Once the cancellation process is complete, you should receive a confirmation message or email stating that your order has been successfully cancelled.
Sometimes, depending on the timing and status of the order, cancellation may not be possible, or additional steps may be required. In such cases, it is recommended to contact the Just Eat customer support team for further assistance.
Access Your Just Eat Account
To cancel your Just Eat order, you’ll need to access your account. Here’s how you can do that:
1. Start by opening the Just Eat website or downloading the Just Eat mobile app from your app store.
2. If you already have a Just Eat account, click on the “Sign In” button at the top right corner of the page. If you don’t have an account, click on the “Sign Up” button to create one.
3. Enter your email address and password and click on the “Sign In” button. If you’ve forgotten your password, you can click on the “Forgot your password?” link to reset it.
Note: If you have signed in with Facebook, Google, or Apple, you can click on the respective buttons to sign in using those accounts.
4. Once signed in, you’ll be redirected to your Just Eat account dashboard. Here, you can view and manage your past and current orders.
5. To cancel an order that hasn’t been delivered yet, click on the specific order and then click on the “Cancel” button. Follow any additional prompts to confirm the cancellation.
6. If you encounter any issues or need further assistance, you can reach out to Just Eat customer support through the “Contact Us” or “Help” section on their website or app.
Note: Cancelling an order after it has already been delivered may not be possible. In such cases, it’s advisable to contact the restaurant directly for assistance.
Navigate to Order History
If you need to cancel your Just Eat order, you can do so by accessing your Order History on the Just Eat website. Here are the steps to navigate to your Order History:
- Go to the Just Eat website www.justeat.co.uk.
- Login to your account using your email address and password. If you don’t have an account yet, you can create one by clicking on the “Sign up” link on the website.
- Once you’re logged in, hover over your account name or profile picture on the website, and a dropdown menu will appear.
- Select “Order history” from the dropdown menu.
On the Order History page, you will see a list of all your previous orders. Scroll through the list to find the order that you want to cancel.
If your order hasn’t been processed yet, you should see a “Cancel order” button next to the order details. Click on this button to cancel the order.
If the “Cancel order” button is not available, it means that your order has already been processed and it may be too late to cancel. In such cases, it is recommended to contact Just Eat customer support for assistance.
It’s important to note that canceling an order may not always guarantee a refund. The refund policy may vary depending on the restaurant and the circumstances of the cancellation. Make sure to review the terms and conditions of the restaurant you ordered from or reach out to the Just Eat support team for more information.
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