How to cancel asos order
ASOS is one of the leading online retailers for fashionable clothing and accessories. With its vast selection and convenient delivery options, it’s no wonder why so many people choose to shop with ASOS. However, there may be times when you need to cancel an order for various reasons.
Canceling an order on ASOS is a simple and straightforward process, as long as you follow the proper steps. Whether you changed your mind about a purchase or found a better deal elsewhere, you can easily cancel your order to avoid any inconvenience.
To cancel your ASOS order, start by logging into your ASOS account on their website. Once you’re logged in, navigate to your order history where you will find a list of your recent purchases. Locate the specific order you wish to cancel and click on it to view the details.
Within the order details, you will see an option to cancel your order. Click on this option and follow the on-screen prompts to complete the cancellation process. It’s important to note that the ability to cancel an order may vary depending on its status. If the order has already been dispatched or is in transit, you may need to contact ASOS customer service for further assistance.
By following these simple steps, you can cancel your ASOS order hassle-free. Just remember to double-check your decision before initiating a cancellation, as the process is irreversible once completed. Should you have any questions or encounter any issues along the way, don’t hesitate to reach out to ASOS customer service for guidance and support.
Steps to cancel ASOS order
If you need to cancel an order on ASOS, follow these steps:
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Step 1: |
Log in to your ASOS account using your email address and password. |
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Step 2: |
Go to your account dashboard and click on “My Orders”. |
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Step 3: |
Locate the order that you want to cancel and click on “View Order”. |
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Step 4: |
On the order details page, click on “Cancel Order”. |
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Step 5: |
Choose the reason for cancellation from the provided options. |
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Step 6: |
Confirm the cancellation by clicking on “Cancel Order” again. |
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Step 7: |
You will receive a confirmation email for the cancelled order. |
Note that once an order has been dispatched, it cannot be cancelled, and you may need to return the items for a refund instead.
Open the asos website
To cancel an ASOS order, start by opening the ASOS website in your preferred web browser.
Log in to your account
To cancel an ASOS order, you will need to log in to your ASOS account. Here’s how:
Step 1: Open the ASOS website in your web browser.
Step 2: Click on the “Sign In” button located at the top right corner of the page.
Step 3: Enter your email address and password associated with your ASOS account.
Step 4: Click on the “Sign In” button to access your account.
Note: If you have forgotten your password, click on the “Forgot your password?” link and follow the instructions to reset it.
Step 5: Once you are signed in, navigate to the “My Account” section by clicking on your profile icon or the “My Account” link.
Step 6: In the “My Account” section, locate the “My Orders” tab or link.
Step 7: Under the “My Orders” section, find the specific order that you wish to cancel and click on it.
Step 8: Once you are on the order page, look for the option to cancel the order. This may be a button or a link.
Step 9: Follow the prompts or instructions to cancel the order. You may be asked to provide a reason for cancellation.
Step 10: After cancellation, you should receive a confirmation email or notification regarding the cancellation of your ASOS order.
By following these steps, you will be able to successfully log in to your ASOS account and cancel an order if necessary.
Navigate to your order history
After logging into your ASOS account, click on your profile icon located at the top right corner of the website. A dropdown menu will appear.
From the dropdown menu, select “My Account” to proceed to your account settings and details.
In the account settings page, you will see a navigation menu on the left side of the screen. Click on the option that says “Orders”.
This will take you to your order history page, where you can find a list of your recent orders. Each order will be displayed with its details such as order number, date of purchase, and status.
Filtering your orders
If you have many orders and want to quickly find the one you want to cancel, you can use the filter options on the order history page.
On the top right corner of the order history page, you will see a dropdown menu labeled “Filter by status”. Click on it to expand the options.
You can then select the desired order status, such as “Pending” or “Processing”, to narrow down the results and find your order more easily.
Note: If your order has already been shipped or marked as “Completed”, you may need to contact ASOS customer service to cancel the order or request a return.
Locating the order you want to cancel
Scroll through your order history page to find the specific order you wish to cancel.
Each order will typically have an order number or reference number associated with it. Additionally, the order details may include the items purchased, order total, and delivery address.
If you are having trouble finding the order you want to cancel, you can also use the search bar on the order history page. Simply enter relevant keywords such as product name or order number to narrow down the results.
Once you have located the order you want to cancel, proceed to the next steps to initiate the cancellation process.
Select the order you want to cancel
To cancel your ASOS order, you will need to first select the specific order you want to cancel. Follow the steps below to do so:
- Go to the ASOS website and sign in to your account.
- Once signed in, click on “My Account” at the top-right corner of the page.
- From the drop-down menu, select “Order History”.
- You will see a list of your recent orders. Find the order you want to cancel from the list and click on it.
- On the order details page, look for the “Cancel Order” button. Click on it to initiate the cancellation process.
Please note that the ability to cancel an order may depend on various factors such as the order status and the specific policies of ASOS. If you encounter any issues or have further questions, it is recommended to contact ASOS customer service for assistance.
Click on the Cancel Order button
Once you have logged in to your ASOS account and navigated to the “My Orders” section, you will be able to locate the specific order that you want to cancel. Next to the order details, you will find a “Cancel Order” button.
Before you proceed with the cancellation, it is important to review the ASOS cancellation policy to ensure that you are eligible for a refund.
Clicking on the “Cancel Order” button will open a confirmation window. Ensure that you carefully read the information presented in the window to understand the consequences of cancelling your order, such as potential cancellation fees or limitations on refunds.
If you still wish to proceed with the cancellation, click on the “Confirm” button in the confirmation window. Your order will then be cancelled, and you will receive a confirmation email regarding the cancellation.
Please note that not all orders may be eligible for cancellation, especially if they have already been dispatched or are in the process of being delivered. In such cases, you may need to contact ASOS customer service for further assistance.
Confirm the cancellation
Once you have submitted a cancellation request for your ASOS order, it is important to await confirmation to ensure that your cancellation has been processed successfully.
After submitting your cancellation request, you should receive a confirmation email from ASOS acknowledging that your order has been cancelled. This email will typically include details about the cancellation and any associated refund or store credit that you may be eligible for.
Review your confirmation email
When you receive the confirmation email, it is important to review it carefully to ensure that the information provided is accurate. Pay close attention to the order number, cancellation date, and refund details, if applicable. If you notice any discrepancies or have any questions, it is recommended to contact ASOS customer support for clarification.
Check your payment method
If you made a payment for your order before cancelling, it is a good idea to check your payment method to ensure that the refund has been processed correctly. Depending on your payment provider, it may take a few business days for the refund to appear in your account.
If you have not received a confirmation email within a reasonable timeframe or if you have any concerns about the cancellation process, it is best to contact ASOS customer support for assistance.
Remember, it is important to confirm the cancellation of your ASOS order to ensure that it has been successfully processed and to resolve any outstanding issues related to your order.
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